Effective Date: June 4, 2025
At PackNGOShip.biz, we strive to provide high-quality shipping supplies and packaging materials to support your business needs. If for any reason you are not completely satisfied with your purchase, we are committed to offering you a fair and transparent refund or exchange process.
By purchasing from our store, you agree to this Refund Policy. If you have any questions or concerns about your order, please contact our customer service team before initiating a return or refund request.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
1.1 Defective or Damaged Products
If the products you purchased are defective, damaged, or not as described, you are eligible for a full refund or replacement, provided you notify us within 14 days of receiving the goods.
1.2 Incorrect Orders
If you receive the wrong products, we will offer a full refund or replacement at no extra cost, provided you notify us within 7 days of receiving the incorrect items.
1.3 Unopened and Unused Products
Products that are unopened and unused can be returned for a refund or exchange within 30 days of purchase. Please note that shipping costs are non-refundable, and the return shipping fee is the customer’s responsibility.
1.4 Non-Refundable Items
The following items are non-refundable:
Custom packaging solutions (e.g., branded boxes, custom-designed packaging).
Used or opened products, unless defective.
Items marked as “Final Sale” or “Clearance.”
2. Return Process
To initiate a return or exchange, please follow these steps:
2.1 Contact Us
Contact our customer service team to inform us of your return request. Please include your order number and a brief description of the issue (damaged, incorrect, defective, etc.).
2.2 Return Authorization
Once your return request is reviewed, we will send you a Return Authorization (RA) number and instructions on how to return the items.
2.3 Return Shipping
For defective or incorrect items, we will cover the cost of return shipping via a prepaid return label (if applicable).
For other return reasons (e.g., change of mind), the customer is responsible for return shipping fees.
We strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received safely.
2.4 Packaging for Returns
Please pack items securely in their original packaging, if possible, and include all tags, accessories, and paperwork. We are not responsible for items lost or damaged in transit.
3. Refund Process
Once your return is received and inspected, we will process your refund. Refunds are issued to the original payment method. Please note:
3.1 Refund Timeframe
Refund Processing Time: Once we receive your returned items, we will process your refund within 5-7 business days.
Bank Processing Time: Depending on your payment method, it may take 5-10 business days for the refund to appear in your account.
3.2 Partial Refunds
In cases where the returned item is damaged, missing parts, or shows signs of use, we may issue a partial refund based on the condition of the product.
4. Exchanges
If you would prefer to exchange an item rather than receive a refund, we are happy to assist. Exchanges are subject to availability. Please contact us within 7 days of receiving the item to request an exchange.
4.1 Exchange Process
The item must be in new, unused, and undamaged condition.
If you are exchanging for a product of a different value, you may be required to pay the difference.
5. Shipping Fees
Refunded Orders: Shipping fees for the original order are non-refundable unless the return is due to an error on our part (e.g., wrong or defective items).
Return Shipping Fees: The customer is responsible for return shipping unless the product was defective or an error was made with the order.
6. Cancellations
If you need to cancel an order before it is shipped, please contact us immediately at [email protected]. Cancellations can only be processed if the order has not already been shipped. If the order has been dispatched, you will need to follow our standard return process.
7. Late or Missing Refunds
If you haven’t received your refund within the stated processing time, please check the following:
Bank Account or Payment Provider: Refunds may take time to process through your bank or credit card provider.
Contact Us: If you still haven’t received your refund after 10 business days, please contact us.
8. Customer Service Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, please reach out to our customer service team:
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Standard Time)
9. Modifications to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our practices.