Effective Date: June 4, 2025
1. Introduction
Welcome to PackNGOShip.biz (“we”, “us”, “our”). By accessing or using our services, you (“you”, “the customer”, “client”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any of these Terms, please do not use our services.
We are a Canadian-based logistics and shipping company specializing in freight, packaging, fulfillment, and global delivery services.
2. Services Provided
We offer the following services:
Freight Shipping (Air, Sea, and Land)
E-Commerce Fulfillment Solutions (for Shopify, WooCommerce, Amazon, etc.)
Global Transport (Canada, USA, Asia, and more)
Custom Packaging & Eco-friendly Packaging Options
Warehousing and Distribution
API Integration for Shipping Management
We reserve the right to modify or discontinue any of our services at any time, with or without notice.
3. User Obligations
By using our services, you agree to:
Provide accurate and complete information regarding the items being shipped (size, weight, destination, etc.).
Be responsible for ensuring that your shipments comply with applicable laws and regulations.
Ensure that all packaging and labeling complies with local and international shipping standards.
You are also responsible for ensuring that any necessary permits, licenses, or documents for shipments, especially international ones, are obtained.
4. Shipping & Delivery Policies
Shipping Times: We make every effort to deliver shipments on time. However, all delivery times are estimates and not guaranteed, except as expressly stated in specific services.
Shipping Costs: Shipping fees are calculated based on weight, size, destination, and the shipping method chosen.
International Shipments: For international deliveries, customs duties, taxes, and import regulations may apply. You are responsible for ensuring compliance with all international trade regulations.
Prohibited Items: Certain items are prohibited from being shipped, including hazardous materials, perishables, and illegal items. A detailed list of prohibited items can be found on our website.
Customs & Duties: The customer is responsible for any duties or customs fees incurred for international shipments.
5. Pricing & Payments
Pricing: The prices for our services are provided on our website and may vary based on the service selected (e.g., air freight vs. sea freight).
Payment: Payments for services are due upon booking, and we accept payments via credit card, debit card, or other methods as specified on the website. All transactions are processed securely.
Taxes: All applicable taxes (including sales tax and customs duties) will be charged in addition to the service fees.
Refunds: Refunds are processed according to our Refund Policy below.
6. Returns & Refunds Policy
Returns: We offer returns management services for e-commerce businesses. Returns should be initiated within 7 days of receipt. All returned items must be in the same condition they were shipped.
Refunds: Refunds are available in the event of damaged goods or missed delivery times, in accordance with our claims process. Refunds may also be issued for certain cancellations or adjustments in services.
7. Privacy & Data Security
We take your privacy seriously and will only collect and use your personal data in accordance with our Privacy Policy (available on the website).
Payment Information: All payment information is securely processed using industry-standard encryption methods.
Tracking: When you ship with us, you agree that we may track the shipment and share tracking data with you.
8. Limitation of Liability
Damaged Goods: PackNGOShip.biz is not liable for any damage or loss of goods unless explicitly stated otherwise. Claims for damage must be made within [insert time frame] of delivery.
Force Majeure: We will not be held responsible for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to weather events, natural disasters, or labor strikes.
Indemnity: You agree to indemnify and hold harmless PackNGOShip.biz, its affiliates, and employees from any claims, losses, or damages arising from your use of our services.
9. Dispute Resolution
Governing Law: These Terms and Conditions are governed by the laws of Canada.
Mediation & Arbitration: Any disputes shall be resolved through mediation or arbitration before escalating to litigation. Please contact customer support for assistance.
10. Miscellaneous
Termination: We may suspend or terminate your access to our services if we believe you have violated any part of these Terms.
Compliance with Laws: You agree to comply with all local, provincial, and international laws and regulations that apply to the shipment of goods.
Modification of Terms: We reserve the right to amend these Terms at any time. Any changes will be posted on our website, and your continued use of our services will signify acceptance of those changes.
User Accounts: You may be required to create a user account to access certain services. You are responsible for maintaining the security and confidentiality of your account information.
Contact Information: For any inquiries, disputes, or feedback, please contact us at: